Responsible for the overall operation and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.
Main Duties and Responsibilities
Oversee and ensure efficiency of day-to-day operations of the store.
Lead and motivate team of retail staff to achieve sales targets, with high standard of performance, good team work, effective communication, consistent positive result, continuous improvement and with excellent customer.
Ensure that cash takings are banked in daily and cash control procedures are adhered to.
Analyze sales results and to implement constructive idea for increasing revenue.
Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
Coaching of new staff – provide service /product training for staff.
Conduct appraisal and interviewing of potential staff.
Attend Seasonal Ekin Training and guide new staff on SKU training.
Keep track of merchandise sell through and maintain good stock level at all times.
Ensure proper stock control/procedures are adhered to.
Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
Maintain awareness of market trends /monitor what competitors are doing.
Handle queries, feedback and comments from customers.
Ensure timely submission of administrative documents
Maintain a safe and pleasant work environment.
Ensure store adhere and execute according to GMG Sports Retailing Policies and Procedures.
Undertake any other duties in relation to the job scope as assigned by your superior from time to time.