PRIMARY FUNCTION

• Responsible for the overall operation and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

MAIN DUTIES & RESPONSIBILITIES

• Oversee and ensure efficiency of day-to-day operations of the store.
• Lead and motivate team of retail staff to achieve sales target with high standard of performance, good teamwork, effective communication, consistent positive result, continuous improvement with excellent customer service.
• Ensure that cash takings are banked-in daily and cash control procedures are adhered to.
• Analyze sales result and implement constructive idea for increasing revenue.
• Planning of duty roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
• Coaching of new staff - provide service/ product trainng for staff.
• Conduct appraisal and interviewing of potential staff.
• Attend Seasonal Ekin Training and guide new staff on SKU training.
• Keep track of merchandise sell through and maintain good stock level at all times.
• Ensure proper stock control/ procedures are adhered to.
• Ensure merchandises are well presented and visual display is aligned to Brand's VM guideline.
• Maintain awareness of market trends/ monitor what competitors are doing.
• Handle queries, feedback and comments from customers.
• Ensure timely submission of administrative documents.
• Maintain a safe and pleasant working environment.
• Ensure store adhere and execute according to GMG policies and procedures.
• Undertake any other duties in relation to the job scope as assigned by the superior from time to time.