PRIMARY FUNCTION

Responsible for the overall operations and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

MAIN DUTIES & RESPONSIBILITIES

• Oversee and ensure efficiency of day to day operations of the store.
• Train and develop team on business acumen to drive business performance.
• Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
• Ensure that cash takings are banked in daily and cash control procedures are adhered to.
• Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
• Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
• Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
• Conduct appraisal and interviewing of potential staff.
• To attend Seasonal Ekin Training and guide new staff on SKU training.
• Keep track of merchandise sell through and maintain good stock level at all times.
• Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.
• Maintain awareness of market trends /monitor what competitors are doing.
• Handle queries, feedback and comments from customers.
• Maintain a safe and pleasant work environment.
• Ensure store adhere and execute according to GMG Sports Policies and Procedures.
• Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

JOB REQUIREMENTS

• At least 7 years of retail experience with minimum 3 years management experience at least at Supervisory level.
• Experience in retail operations, budgeting, planning, customer service, sales and people leadership and management.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems.
• Ability to communicate in English.
• Ability to build, lead and manage high performing teams.
• Ability to utilize tools to support conflict resolution and employee coaching and counseling.