About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role:

To greet customers cheerfully, courteously and professionally, take orders, prepare specialty food & beverage items and fulfill orders. Your main goal is providing an exemplary customer experience. You must be able to work fast and efficiently and always be cheerful and friendly. Delivering an extraordinary level of customer service that results in strong repeat business is a must. Success in this role will be demonstrated by delivering a high level of customer satisfaction and working effectively in a high performing, team environment.

Key Responsibilities:

• Welcoming customers to the coffee and providing excellent customer service throughout their visit.
• Offering expert advice, recommendations and answering questions about coffee and other drinks.
• Preparing a range of different coffee drinks including espresso, café latte, macchiato, flat white and cold brew.
• Cleaning and maintaining espresso machine and other equipment, managing any repairs when needed.
• Cleaning and restocking display cabinets and serving food items such as sandwiches, baked goods etc.
• Maintaining compliance with health and safety regulations.
• Processing cash and card sales via the POS machine.

Required skills & Qualifications:

• Prior barista or related retail food & beverage customer-facing experience.
• Positive, customer-friendly attitude with strong interpersonal communication skills.
• Obsessed with product quality and delivering outstanding customer service.
• Self-motivated and trustworthy, able to work with minimal supervision.
• Strong client-facing, interpersonal communication skills.
• Team player; always open to helping colleagues.
• Strong attention to detail.
• Ability to meet regular, consistent and punctual attendance schedules.
• Flexibility to work different shifts as needed.
• Familiarity with coffee brewing and tea preparation equipment preferred.
• Must be proficient to communicate in English.