CORE RESPONSIBILITIES:

1. Oversee and ensure efficiency of day-to-day operations of the store.
2. Analyze reports and daily sales trends to make real-time strategic business decisions in delivering desired results.
3. Ensure that cash takings are banked in daily and cash control procedures are adhered too.
4. Planning of roster to ensure optimized use of time and resources and assigning staff to specific duties and tasks.
5. Keep track of merchandise sell through and maintain good stock level at all times. Ensure merchandises are well presented and visual display is aligned to Brand’s VM guideline.

PEOPLE MANAGEMENT:

1. Train and develop team on business acumen to drive business performance. Coach Store Supervisors and team members, identify learning opportunities and concoct employee development plans.
2. Set priorities for team to meet daily deadlines; develop plans to meet short-term objectives.
3. Conduct appraisal and interviewing of potential staff.
4. To attend Seasonal Ekin Training and guide new staff on SKU training.

JOB REQUIREMENTS:

1. Minimum Diploma or equivalent years of experience.
2. At least 7 years of retail experience with minimum 5 years of managerial experience
3. Experience in retail operations, customer service, sales, leadership and management skills.
4. Ability to train and lead the team with high level of customer service skills.
5. Ability to utilize tools to support conflicts resolution and employee coaching and counselling.