Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing: 

• Communicates store targets to the team and drives sales to achieve financial objectives
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
  • Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
  • Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
  • Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
  • Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
  • Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
  • Monitors and analyses sales reports and provides insights to maximize stock potential, reports on the performance of new and core collections
  • Maintains window and in-store displays to a high standard in line with merchandising guidelines
  • Oversees and monitors the inventory management in the store (stock availability, order management, back store management, stock movement within store)
  • Ensures accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
  • Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
  • Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
  • Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
  • Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

What we need:

• A minimum of 5 -7 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
• Bachelor’s degree in any discipline
• Fluent English (written and spoken)
• Arabic skills in an added advantage

Who are you:

• Product/Category knowledge

• Customer Orientation 

• MS Office and Tools