About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role:

The role holder is responsible for end-to-end e-commerce order fulfillment operations, ensuring timely and accurate processing of orders from picking to handover to last-mile delivery partners. The role is accountable for order fulfillment performance, SLA adherence, order rejection management, quality compliance (QX), and team leadership, while managing a large warehouse workforce.

Job Responsibilities:

• Manage the complete e-commerce fulfillment cycle: order allocation, picking, QX (quality check), packing, and handover to last-mile delivery.

• Ensure all e-commerce orders are fulfilled within defined SLAs and cut-off timelines.

• Monitor daily order volumes, backlog, and dispatch performance through WMS and operational dashboards.

• Ensure strict adherence to picking accuracy, QX standards, and packing guidelines.

• Accountable for order fulfillment rate and order rejection rate; investigate, justify, and report increased rejections with root cause analysis.

• Implement corrective and preventive actions to reduce rejections, delays, and errors.

• Coordinate with last-mile delivery partners to ensure timely and accurate handover of shipments.

• Ensure compliance with warehouse SOPs, safety standards, and housekeeping requirements.

• Manage a team of 20 Warehouse Associates and 4 Team Leaders.

• Plan shifts and manpower allocation based on order volume and priority.

• Conduct daily briefings, performance reviews, and productivity tracking.

• Train team members on e-commerce processes, quality standards, and system usage.

• Identify skill gaps and ensure continuous training and development.

Eligibility Criteria:

• Diploma / Bachelor’s degree in Logistics, Supply Chain, Operations, or related field

Educational Qualifications and Certificates

• Diploma / Bachelor’s degree in Logistics, Supply Chain, Operations, or related field

• Minimum 3–5 years of experience in warehouse operations.

• Mandatory experience in e-commerce fulfillment operations

• Prior experience managing large operational teams

• Strong analytical and reporting skills

• Experience with inventory control systems.

• Previous experience working with a Warehouse Management System (WMS).