Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology. 

ROLE SUMMARY:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

ROLES RESPONSIBILITIES:

• Describes product features and benefits; demonstrates the use and handling of the product

• Educates clients on brands quality standards and specifications

• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase

• Provides information to customers on warranties, features, specifications, maintenance and care of products.

• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard

• Maintains awareness of new product launches, promotional events and sales

• Achieves sales targets by using sales techniques, up-selling and cross selling

• Ensures promotions and pricing are accurate and in line with company standards and policies

• Computes sale prices and discounts as applicable; Maintains sales records

• Receives and processes cash, changes and credit payments and generates invoices and receipts

• Operates as a cashier and be consistently accurate in money handling (in case applicable)

• Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures

• Adheres to loss prevention, inventory controls and standard operating procedures of the company

• Provides assistance in store merchandising in product placement and arrangement

• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

• Where required, supports accurate stock and inventory management by receiving, verifying, and recording goods; maintaining proper storage and stock levels; and ensuring compliance with health and safety standards.

• Where required, responsible for handling all cash, credit card, and gift voucher transactions, as well as ensuring accurate daily accounting and reconciliation of these transactions for the store.

• Where required, Delivers effective visual merchandising by maintaining attractive store layouts and window displays that reflect the brand identity and support overall sales performance.